Are you planning to hire painting professionals, but you aren’t sure what to expect during the initial consultation and estimate process? You have come to the right place for the inside answers.
It is important to keep in mind that every interior or exterior house painting company will have its own guidelines when giving an estimate, but there are a few general standards you should come to expect.
Always remember the most important aspect of the appointment process is the client's comfort. As a potential customer, you should always feel your thoughts are heard, your questions are answered and your needs are met.
Estimates for both residential and commercial jobs can be booked a few ways. The most common ways are via email, online bookings or by phone.
As the potential client you should prepare to hear back from a company representative shortly after your initial contact. You will then be asked basic preliminary questions regarding the job.
Once the scope of work is understood, you will be marked down for an official walk through appointment. The day before your appointment you should hear from the painting company. This is a twofold courtesy call to remind you of the appointment day and time, and give you the option to reschedule if necessary.
You should expect the painting foreman or estimator to arrive on time. Often, the estimator may arrive a little early to further ensure the potential client’s time is being respected, but they should not approach the door until the exact time of the appointment.
You should recognize the estimator by their professional attire, as they should always be dressed in a company uniform and have a name tag on. The company vehicle will be appropriately branded, too. Their company car should always be parked in the driveway so you can see it at all times.
Estimators should arrive to your job site in a professional and positive manner, and bring every tool they will need for the appointment. (No borrowing your ladder or measuring tape!)
When entering the job site, the painting estimator should always follow common courtesy rules. They should have boot covers on their feet or remove their shoes entirely before entering your residence to protect the integrity of the floor.
It is then the estimator’s responsibility to lead the conversation by means of active listening. During this time, you can speak to the estimator freely about your job ideas and visions, which includes any of your concerns.
Your estimator will thoroughly answer all of your questions and also provide you with further information about their company, which may include a pamphlet, an email and/or a business card. This information lets you get a better feel for the company overall. Often there will be information about the history of the company, the company mission statement, client reviews, frequently asked questions and employee biographies.
Once you have explained the job in its entirety, the estimator will then take measurements, snap pictures or video (with your permission) and ask more questions. It is important you allow the estimator plenty of time to take notes of the job, which often includes drawings, frames and layouts.
The estimator’s next step is to educate you on the products and materials involved to complete the project. The estimator will explain the paint products their company uses, which include the type, grade, finish and brand options. You can also provide your own materials for the job.
They will then go over the steps of the project from start to finish with you — which varies from job to job — but often involves prepping, priming, setting, removal, painting, wallpaper hanging, and cleanup. Briefly walking you through the entire process will help you better understand the flow of the job, get an estimated completion date, and make you to feel actively involved in your home painting project.
After the estimator leaves the job site, you can expect to hear back from him or her within the next 48 hours. The estimator returns to the office and begins crunching numbers, which includes travel time, prep, materials, man power, and the scope of work, to total the cost of the project.
A proper and formal estimate is then written and submitted to you via email or by fax. Sometimes an estimator will schedule a separate appointment to bring your estimate to you in person, but that is not always the case.
After the estimate has been submitted, it is common for an estimator or the painting company to send you a thank you message. Typically, the thank you will express gratitude for allowing the opportunity to bid the project.
If you choose to move forward, you can reach out to the estimator to schedule a start date and time.
You should always work with a painting company that is both professional and personable, and that starts with the estimator. The process of painting your house should be one that is easy and comfortable for you — during all phases of the project.
This information shared here at Painters Estimates Jacksonville FL is from www.angieslist.com